Refund policy
Returns & Refund Policy
Last updated: August 2026
Thank you for shopping with Family Toy Co. We want you to be completely happy with your purchase. If you're not satisfied, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
To start a return, please contact us at Familytoyco@outlook.com with your order number and reason for return. We will provide you with instructions on how to send your item back to us.
Please note that return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us within 48 hours of delivery at Familytoyco@outlook.com with photos of the damage. We will arrange a replacement or full refund at no extra cost to you.
Non-Returnable Items
The following items cannot be returned:
- Items that have been used or opened
- Items not in their original packaging
- Sale or clearance items (unless faulty)
Contact Us
If you have any questions about our returns policy, please get in touch: 📧 Familytoyco@outlook.com 🌐 familytoyco.uk