Shipping policy
Shipping Policy
Last updated: August 2026
Thank you for shopping with Family Toy Co. Here's everything you need to know about how we ship your orders.
Processing Times
Orders are processed within 1–5 business days (Monday to Friday, excluding bank holidays). You will receive a confirmation email once your order has been dispatched.
UK Delivery
We offer standard delivery within the UK with rates calculated at checkout based on your order size and weight:
- Standard delivery rates start from £2.99
- Free shipping is available on selected items
Carrier
We ship via Royal Mail. Delivery times will vary depending on the service selected at checkout.
Order Tracking
Once your order has been dispatched, you will receive tracking information via email where available.
Lost or Delayed Orders
If your order hasn't arrived within the expected timeframe, please contact us at Familytoyco@outlook.com and we'll investigate straight away.
Contact Us
📧 Familytoyco@outlook.com 🌐 familytoyco.uk